Turismo de negocios (MICE)
MICE, acrónimo en inglés para la industria del turismo de negocios, está asociado con la organización y realización de diversos eventos corporativos. El concepto de MICE abarca cuatro direcciones fundamentales: Meetings (Reuniones): encuentros corporativos, presentaciones, negociaciones, etc. Incentives (Incentivos): viajes y programas de incentivos o motivacionales, actividades de construcción de equipos, capacitación de personal, festividades corporativas. Conferences (Conferencias): conferencias, congresos, asambleas, foros, seminarios, etc. Exhibitions (Exhibiciones): exposiciones, eventos de imagen (festivales, conciertos benéficos, etc.), eventos de relaciones públicas y giras de prensa.
Nuestra principal prioridad son los intereses de los clientes, a quienes valoramos por encima de los nuestros. Hacemos todo lo posible para satisfacer los requisitos de los clientes con el más alto nivel posible de calidad y eficiencia en los servicios proporcionados. El turismo corporativo con la empresa Skinny Rabbit es rentable, conveniente y seguro.
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Mark Odinson
Let Numbers Talk
Planificación de rutas de viaje
Nuestro equipo hará todo lo posible para proporcionarle la ruta de viaje detallada perfecta que se ajuste a sus demandas y le resulte más conveniente. Intentamos tener en cuenta cada solicitud y los comentarios de nuestros clientes, pensando en la mejor logística a ofrecer. De esta manera, disfrutará de cada día y cada hora de su viaje, mientras que la ruta de viaje en sí será la mejor.
Ofrecemos las rutas nacionales y los traslados entre los puntos de destino más óptimos para sus viajes de negocios por aire, trenes, autobuses, automóviles, incluyendo transporte marítimo o fluvial. ¡La elección es suya!
Programa cultural
La cultura y el entretenimiento son otras cosas en las que debe pensar mientras está de viaje. Reservar un restaurante, entradas para el teatro, un recorrido, hacer algunas compras o visitar un concierto en un estadio con sus socios e invitados en cualquier ciudad afectará positivamente a cualquier negocio. Asegúrese de saber que, si es necesario, estamos a su disposición.
Planificación de viajes de negocios
Pensar en cada aspecto de un viaje de negocios es definitivamente un rompecabezas difícil de resolver. Estamos dispuestos a ofrecer la mejor solución para un viaje de una persona o de toda una delegación. Encontrar hoteles, reservar boletos, elegir rutas de traslado que le convengan mejor es el objetivo principal que brindamos a nuestros clientes. No hay nada de qué preocuparse, ya que todos sus deseos se harán realidad. Contactarnos es el primer paso que debe dar.
Servicios de reserva
Depende de nuestro equipo verificar, monitorear e informarle sobre los mejores vuelos, tarifas, asientos y conexiones disponibles en poco tiempo. Todo se organizará en un abrir y cerrar de ojos. Deje los problemas de reserva y pago en nuestras manos. Haremos lo mejor posible.
Servicios de traslado y transporte
Todos los tipos de servicios de traslado están a su disposición. Lo llevaremos y lo traeremos del aeropuerto y organizaremos un traslado nacional en cualquier transporte que prefiera si es necesario. Saberlo de antemano ahorrará su tiempo y dinero, ya que todo lo que queda es disfrutar de su viaje con comodidad.
Mientras viaja, alquilar un coche de cualquier clase con opción de pago diario u horario es lo único en lo que debe pensar. Póngase en contacto, no dude en compartirnos su itinerario y requisitos, y le proporcionaremos la mejor ruta de viaje a cambio.
Servicios de traducción
No hay motivo para preocuparse si tiene problemas para hablar otros idiomas. Nuestro equipo le ofrecerá al mejor intérprete para cualquier par de idiomas que lo acompañará en cualquier país y participará en todas las negociaciones constructivas con sus socios.
Servicios de conserjería
Nuestro conserje cumplirá con todas sus expectativas. No hay preguntas ni retrasos sin sentido. Todas sus demandas se cumplirán a tiempo con gran cuidado. Cualquier problema que enfrente durante el viaje será manejado por nuestro personal. Tenga en cuenta que su privacidad es nuestra principal prioridad.
Servicios de eventos empresariales
Lo ayudaremos a organizar y brindaremos apoyo en todos los eventos empresariales que planee, ya sea una conferencia, un foro, una presentación, una capacitación, un seminario, una mesa redonda, una exposición. Nuestro equipo lo acompañará y ofrecerá apoyo profesional en cualquier etapa de su viaje. Además, si es necesario, se proporcionarán lugares de eventos empresariales más inusuales y exclusivos en poco tiempo.
Equipo de exhibición y materiales acompañantes: Si su empresa tiene su propio pabellón o sección para representar en la exposición, entonces debe organizar una variedad de materiales acompañantes y equipo especial. A veces, la mejor manera de lidiar con esto es alquilarlo. Le proporcionaremos todo lo necesario o le ayudaremos a llevar todos sus stands, estanterías, objetos publicitarios y otro equipo al lugar de la exposición.
Posicionar sus productos o servicios es lo primero en lo que debe pensar.
General issues
In case of one-time payments, a contract for air ticket sale is not concluded, as a rule. Paying the invoice, you accept the terms of purchase and sale of air tickets, terms of services published on the website of the airline company.
If, for any reason, you need to sign a contract to pay the invoice, you can download and fill out a Long-Term Customer Association Agreement. You need to read the contract, print two copies of it, sign, stamp and send them to the address
To make changes to an order or booking, you need to contact the store where you made the order or booking (airline, online store). The “Invoicebox” Team does not make such changes.
What happens, when I transfer money without specifying the account number?
Such payment will not be accepted, the money will be returned.
To check the status of your payment or refund, use the account management page. For account information, you will need an account number or mobile phone number.
If you have any difficulties with receiving the invoice by e-mail or SMS:
- If you pay the invoice as an individual, please go to the payment page via the link from the email or SMS. Account information is always available on the payment page;
- If you pay the invoice on behalf of a company:
- Please note, when the deadline for payment of the order for your account established by the service provider (airline, online store, and etc.) is less than 48 hours, then to receive an invoice for payment by bank transfer, you need to make a guarantee blocking of funds on your bank card, or use system “Online access”. Up to this point, the invoice will not be provided;
- When you are unable to read the invoice file in PDF format attached to the email, please go to the payment page via the link from the email. On the payment page, you can always download the invoice file or print it.
To make changes to an order or booking, you need to contact the store where you made the order or booking (airline, online store). The “Invoicebox” Team does not make such changes.
When you pay by bank transfer on behalf of a company before the weekend or holidays and there is a possibility that your bank does not have time to debit the correspondent account, you can use the following options:
- Extension of the invoice payment term is available on the page. To extend the payment term, you should enter your bank card details. The system will block the guarantee payment, and the ticket will be issued within an hour. Funds on the card will be unblocked after payment of the invoice;
- Make a purchase using “Online access” system. Additional information about the service is available on the website;
- You can also pay the invoice by the alternative methods on the payment page.
Payments through self-service terminals (without identification) can be made for a maximum amount of RUR 15,000. When the amount of payment is more than RUR 15,000, we recommend you to make the payment at any office of VTB24 Bank. This is a reminder that division of a single large payment into the amounts of RUR 15,000 is illegal.
When you are notified of a partial invoice payment, you should make an additional payment according to the amount specified in the notification. The amount of the additional payment can always be found in the information letter sent to you at the email address specified in the order or booking.
Notification of late payment means that your funds arrived later than the payment deadline indicated by the store. Once you receive such a message, please:
- Contact the “Invoicebox” Support Team, send a copy of the payment order/cheque/payment receipt;
- If possible, create a new order or booking. Please note that the new order must contain the same set of goods/services, and cost. You should choose the same payment method;
When the order/booking was paid within the time specified in the invoice, but registration of the ticket or purchase has not happened, we will contact the store/airline and make every effort to restore your order/booking.
In case you need to make a refund, please inform the system Support Team.
Once you made a payment and received a notification, but the service was not provided to you, then:
- Contact the store and specify the reason for failure to fulfill obligations to you. In addition, check whether the store received information about the payment of your order;
- Contact the Support Team.
Pay special attention to the fact that the notice you received applies only to the invoice generated in system. Notification means that the payment period has expired in system. You can get up-to-date information about the status of the order/booking by contacting the service provider’s support team.
When you paid the invoice, but received a message about the expiration of its payment term, please:
- When you paid the invoice directly to the details of the supplier of goods/services (for example, upon receipt via Sberbank). In this case, you can ignore the invoice cancellation message. To confirm your order, please contact your goods/services provider;
- Make sure that the message contains the number of the invoice you paid. The most common question arises when several identical invoices for one order are generated for a customer. One invoice is successfully paid and the other is deleted. In this case, information about deleting the second (unnecessary) invoice should be ignored;
- When you pay the invoice via credit card online or via ATM, please contact the Support Team;
- When you paid the invoice via Internet banking, please contact the Support Team;
- When you paid the invoice via AliPay, please contact the Support Team;
- When you paid the invoice with electronic money, please contact the Support Team;
- When you paid the invoice through the cash terminal. First, make sure that you paid the invoice instead of recharging your wallet (for example, QIWI wallet) without further payment. Second, contact the Support Team; if possible, provide a copy of the payment receipt.
Refund and refund processing
To make a refund:
- You need to apply to the store (airline, online store, etc.) for a refund. Detailed information about the rules and procedure for applying for a refund can be found on the website of the store or by calling the store support service. Information on refund will come in “Invoicebox” system;
- If necessary, you will receive an e-mail request for bank details for the transfer of funds;
- 6. You can always check the status of your refund on the account management page.
The transfer of funds is carried out within 2 banking days after receipt of the order to refund and/or statement from the customer by “Invoicebox” system.
- When paying via the Internet banking systems, the refund is carried out to the same account, from which the payment was made;
- When paying through ATMs, cash terminals and bank counters, the return is carried out in a non-cash form to the account, specified by the payer in the application;
- When paying by bank card, the refund is carried out to the account of the card, from which the payment was made;
- When paying with e-money, the refund is carried out to the e-wallet.
Please note that the period of processing applications in stores may take from 3 to 20 days, in accordance with the rules (offer). When you have not received funds, please contact the Support Team.
Refunds are made only by wire transfer to a settlement account.
Once you do not have a bank account, you can use the account of your relative or friend. Please note that an application for refund in this case must be completed and signed by you (as the payer).
Refunds are made only by wire transfer to a settlement account.
Once you do not have a bank account, you can use the account of your relative or friend. Please note that an application for refund in this case must be completed and signed by you (as the payer).
To get to know the bank details for a refund, you need to contact your bank’s support service. Bank details should contain the following information: settlement account number (20 digits), identification code (BIC) of the bank (9 digits), full name of the settlement account holder. In some cases, the requirement of the bank is to specify additional details – bank card number. If you do not have a settlement account in a bank, the refund can be made to the account of your friends or relatives, but only upon a written application signed by the payer.
Refunds are made only by order of the store (online store, airline).
Once you have already applied for a refund to the store, and it’s been over 20 days, please:
- Check the status of your refund on the account management page;
- When the problem is not resolved, contact the Support Team.
To check the status of your payment or refund, use the account management page. For account information, you will need an account number or mobile phone number.
Blocking funds on a card ("Pledged payment")
When you have your funds on the bank card unblocked (unheld):
- Contact your bank and check, if there are any current card blockings;
- Once you confirm that the money on the card is not unblocked, please contact the Support Team.
Please note that depending on the bank issuing the card, as well as the terms of payment, the time of unblocking (unholding) of funds can vary from several minutes to several days.
In most banks, information about the blocking (holding) of funds is displayed as write-off. If you have any doubts, call your bank and specify was the blocking (holding) carried out or was it write-off of money? Once you are told that there was write-off, not blocking (holding), contact the “Invoicebox” Support Team.
Accounting, accounting documents, VAT, flight documents
n order to receive a copy of the payment receipt, please use the account management section.
In case of one-time payments, a contract for air ticket sale is not concluded, as a rule. Paying the invoice, you accept the terms of purchase and sale of air tickets, terms of services published on the website of the airline company.
If, for any reason, you need to sign a contract to pay the invoice, you can download and fill out a Long-Term Customer Association Agreement. You need to read the contract, print two copies of it, sign, stamp and send them to the address
According to Order of the Ministry of Finance of the Russian Federation No 03-03-06.4.99 dated 17.07.2007,
“…reporting documents to the accounting department of the organization for the used air ticket are: e-ticket itinerary receipt, original boarding pass»
Thus, in order for the accounting department to be able to correctly take into account the purchase of air transportation, it is necessary to print the itinerary receipt with a separate VAT line, and save the boarding pass.
You can re-obtain the itinerary receipt in one of the following ways:
- You can print it on the airline’s website by your own. To search for the itinerary receipt, you will need the booking number and the name of one of the passengers;
- You can contact the airline support service by the phone numbers specified on the website of the carrier. The itinerary receipt will be sent to the email address specified in the booking.
When VAT is not separated in the itinerary receipt received from the airline, please send us a copy of the receipt. The Support Team will send you the correct document to the email address specified in the booking.
Lost boarding pass is not restored. Once you lose your boarding pass, you need to contact the airline support service by the phone numbers listed on the carrier’s website and request a certificate on the executed flight. Certificate on the executed flight replaces your boarding pass.
To obtain the originals of the accounting documents, you need to click on the corresponding link in the email confirming your payment. In the form of request for accounting documents, you should specify the exact postal address to send the originals. You can also specify an e-mail address to receive the electronic version of the documents.
Once the payment confirmation email is deleted, go to the payment page or to the service page to request the accounting documents.
Please note that the invoice and the service acceptance act for air transportation are not issued.
According to para.7 of Art.171 of the Tax Code of the Russian Federation (hereinafter – TC of the Russian Federation), the amounts of the value added tax paid on expenses for travel to the place of business trip and back, accepted to deduction at calculation of the income tax of the organizations are subject to deductions.
Paragraph 1 of Art.172 of the TC of the Russian Federation establishes that tax deductions under Art.171 of the TC of the Russian Federation are made on the basis of invoices issued by sellers when the taxpayer purchases goods (works, services), or on the basis of other documents in cases provided for in paragraphs 3, 6-8 of Art.171 of the TC.
With that, on the basis of para.18 of “Rules of Keeping the Purchase Ledger Applied when Calculating the Value Added Tax” approved by Order of the Government of the Russian Federation of 26.12.2011 No.1137, when acquiring services of transportation of employees to the place of business trip and back, accountable forms or their copies with separated amount of the value added tax issued to the employee and included in the report on the business trip by them should be registered in the purchase ledger.
Letter of the Ministry of Finance of the Russian Federation dated 16.05.2005, No.03-04-11/112
“…travel document (ticket), in which the tax amount is separated can be the basis for acceptance of the amounts of the value added tax paid on services on travel to the place of business trip and back (departure and destination points of which are in the territory of the Russian Federation) to deduction, without the invoice. In this case, airlines and airline agents should not issue invoices when selling air tickets to the organizations issued to the employees on business.”
Letter of Department of the Federal Tax Service of Russia in Moscow dated 10.01.2008 No.19-11/603
“…when the air transport company provides services of carriage of passengers, provided with air tickets, invoices are not issued. Also, the air transport company does not issue invoices in case of sale of tickets to the public (including to legal entities for their employees) through other organizations (agencies), with which it has concluded Agency contracts.
“Tax legislation does not provide for invoicing by the air transport company when selling air tickets to the public (to legal entities for their employees), including through agencies (organizations), with which the air transport company concluded Agency contracts. Therefore, the agency (as an intermediary) is not entitled to issue invoices when selling tickets to the public.”
Letter of the Ministry of Finance of the Russian Federation dated 16.05.2005, No.03-04-11/112
“…travel document (ticket), in which the tax amount is separated can be the basis for acceptance of the amounts of the value added tax paid on services on travel to the place of business trip and back (departure and destination points of which are in the territory of the Russian Federation) to deduction, without the invoice. In this case, airlines and airline agents should not issue invoices when selling air tickets to the organizations issued to the employees on business.”
Order of the Ministry of Finance of the Russian Federation dated 17.07.2007, No.03-03-06.4.99
“…reporting documents to the accounting department of the organization for the used air ticket are:
* e-ticket itinerary receipt,
* original boarding pass
Example of accounting (accounting entries)
Selling tickets on behalf of airlines, the Agent actually sells other person’s services. Therefore, it has no obligation to separate VAT, as it is imposed on the airlines.
| Debit | Credit | Comments |
| 76. (60.) / contractor – AIRLINE | 51 | – payment of air tickets purchased by the organization to the Agent; – supporting documentation: payment receipt, agent’s report (USC LLC) |
| 20 (44, 26, 23, 25) | 76. (60.) / contractor – AIRLINE | on the basis of the presented itinerary receipt and boarding pass (after the carriage is executed) |
| 19 | 76. (60.) / contractor – AIRLINE | if VAT is not separated in the itinerary receipt |
Letter of Department of the Federal Tax Service of Russia in Moscow dated 10.01.2008 No.19-11/603
“…When the settlement documents contain no reference to the amounts of VAT presented to the taxpayer, total amount specified in these documents shall be included into the expenses considered at calculation of the income tax.”
“…when the air transport company provides services of carriage of passengers, provided with air tickets, invoices are not issued. In addition, the air transport company does not issue invoices in case of sale of tickets to the public (including to legal entities for their employees) through other organizations (agencies), with which it has concluded Agency contracts.
“Tax legislation does not provide for invoicing by the air transport company when selling air tickets to the public (to legal entities for their employees), including through agencies (organizations), with which the air transport company concluded Agency contracts. Therefore, the agency (as an intermediary) is not entitled to issue invoices when selling tickets to the public.”
Order of Ministry of Transport of the Russian Federation dated 08.11.2006, No.134
“Establish that the itinerary/receipt of the electronic passenger ticket and baggage check shall also be issued on the passenger ticket and baggage check approved as an accountable form or a document confirming the made payment of transportation issued on the approved accountable form or a check issued by means of control and cash equipment shall be issued in addition to the itinerary/receipt issued not as an accountable form.”
Information about the value of VAT comes from the airline/store. You can specify the principle of calculation at the airline. Contact information of the store/airline is provided on their website.
Once you did not request the reporting documents on the paid invoices, please complete the reporting documentation before you request the reconciliation act. As a rule, discrepancies arise due to the lack of reporting documents at the payer company.
To obtain the reconciliation act, you need to send your version in the electronic form to the Support Team and put “reconciliation act” in the subject line. In response, you will receive a reconciliation act signed by USC LLC.
When you need to receive the original of the reconciliation act, specify the exact mailing address of the organization in the letter.